You can easily place an order by following the steps below.

1- Check out the collections and products carefully prepared for you, including the latest products on our homepage.

2- Select the products you want to buy, the appropriate sizes, and click the 'Add to Cart' button. (You can use the 'Size Chart' area on the product detail page to choose the size that suits you.)

3- After adding the products to your cart, click the "My Cart" icon in the upper right corner of the screen.

4- Click the "Buy with Confidence" button to continue.

5- Fill in the shipping address field in detail and correctly. Select your preferred payment method. Click the "Complete Order" button by filling in the required information. The transaction is complete; your order has been received! Enjoy using it :)

You can contact us via our WhatsApp Customer Support Line to get detailed information about your wholesale purchases. You can also apply via the Wholesale Link.

You can place an order without becoming a member. To do this, simply add the products you want to buy from the product pages to your cart and select 'Continue Without Becoming a Member' from the screen that appears in the 'Complete Order' step. You can track the information about your order without becoming a member from the e-mail address and mobile phone number you shared during the order. We recommend that you place an order as a member in order to access information about your orders.

For problems and suggestions you may experience on our website, you can contact the Whatsapp Support Line at 0533 010 78 33 or send an e-mail to [email protected] to get help.

After clicking on the size that is out of stock among the size options on the 'Product Details' page of our website, simply click on the 'Notify When Available' button and you will be notified when the product is available again.

Stock revisions cannot be made for the products you add to your cart. There is a possibility that the product you add to your cart will run out unless you purchase it.

You can choose our 'Credit Card' payment service to complete your shopping quickly and easily.

You can also pay by Money Order. Please make a payment notification for your Money Order orders.

If you are abroad, you can also pay by Paypal.

If there is no installment restriction or ban on a product in your cart, you can use installments for your shopping. The installment options we offer on our site are 2, 3, 4, 5, 6.

Rueonline.com does not pay interest for up to 3 installments.

Your credit card information is not shared with us in any way when making payments. Also, as Rueonline.com, we do not offer services such as card storage or card registration. In short, your card information is not recorded. However, our payment partner, the payment institution iyzico, has a card recording feature, you can see this feature on the payment institution page during the payment step. If you check this box, your card information is encrypted and stored under the security of the payment institution so that you can easily make transactions in your next payments.

Yes, you are completely safe. Every purchase you make at Rueonline.com is 100% safe. Our system is protected by the world-renowned security organization Rapid SSL. Within the 256-bit SSL (Secure Socket Layer) security, no one can view or access your credit card number except you. When you enter your credit card number, the information about your number is encrypted and sent to the bank. It is not possible for third parties, including our company, to view or access your information. Your card information is only between you and the bank.

Yes, you can make your payments by money transfer. You can also make your payments by Credit Card and Bank Card.

Your orders are carefully prepared and delivered to cargo officials within 12-36 hours. (*Orders received on official days and weekends are processed on the first business day. **This period may be extended due to the intensity experienced during campaign periods.)

Your cargo will be delivered to you within 1-2 business days within Istanbul and 2-4 business days outside Istanbul on weekdays with the guarantee of Kargoist and UPS that you have chosen. (The relevant periods may vary depending on force majeure and remote locations.)

Rueonline.com offers free shipping to all of Türkiye and other countries.

After creating a return request from your account, click on the Call UPS Courier link and deliver your package to the UPS Cargo Officer. For your return that is not delivered on the same day, you must repeat the Call UPS Courier process the next day.

Order status;

-After logging in, by clicking on the account icon in the upper right corner of the home page; from the "My Orders" section,

-Clicking on the "Where is my cargo" button on the home page,

-You can learn by contacting the relevant cargo company or visiting their website with your "Cargo Tracking Code" in the e-mail and SMS notifications that will be sent to you when your order is delivered to the cargo company...

We ship to over 100 countries. We have listed some of the countries we frequently ship to below. If your country is not listed in the address steps, you can get detailed information by sending an e-mail to [email protected].

Europe

Germany, Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, Finland, France, Georgia, Croatia, Netherlands, England, Republic of Ireland, Scotland, Spain, Israel, Sweden, Switzerland, Italy, Iceland, Montenegro, Cyprus, Kosovo, Northern Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Macedonia, Malta, Moldova, Monaco, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Greece

Africa & Middle East

Bahrain, United Arab Emirates, Algeria, Morocco, Palestine, South Africa, Iraq, Iran, Qatar, Kuwait, Libya, Lebanon, Egypt, Syria, Saudi Arabia Jordan

America

U.S., Argentina, Brazil, Canada, Mexico

Asia & Pacific

Australia, Azerbaijan, Kazakhstan, Kyrgyzstan, Uzbekistan, Turkmenistan, New Zealand

You can request a refund by sending the products you purchased from Rueonline.com (in parts or in whole) to us within fourteen (14) days from the date of your order, provided that they are unused. No transactions are made in our stores for online shopping.

If you purchase RUE products from Trendyol, Hepsiburada, you will be subject to the return/exchange and shipping conditions of the relevant website. The following instructions are only valid for rueonline.com orders (!)

Rueonline.com reserves the right to cancel orders over 10 items.

According to consumer rights, you can use your right of withdrawal from your order before it is packaged. To do this, while your order is in the Order Received status, you must provide information about the order or product you want to cancel to [email protected] or to the wp number 0533 010 78 33. If your order has been delivered to cargo, you can use your right of return within fourteen (14) days in accordance with the consumer protection law.

ÜCreate an Online Request from Your yelik Account For your order cancellation requests, we kindly ask you to create an online request from the My Account/Return Requests section by logging in as a member. In this way, we can complete your transactions faster. If you are not a member, you can start your return process from the Easy Return Without Membership page.

Pack the product/products you will send back securely in their original packaging.

After creating a return request from your account, click on the Call UPS Courier link and deliver your package to the UPS Cargo Officer. For your return that is not delivered on the same day, you must repeat the Call UPS Courier process the next day. This is for Türkiye.

After creating a return request from your account, click on the Call UPS Courier link and deliver your package to the UPS Cargo Officer. For your return that is not delivered on the same day, you must repeat the Call UPS Courier process the next day.

You can request an exchange by sending the products you have purchased from Rueonline.com (in parts or in whole) to us within fourteen (14) days from the date of your order, provided that they have not been used. No transactions are made in our stores for online shopping.

You can visit the “My Account” page to update your membership information.

You can send an e-mail titled membership cancellation to [email protected] from the e-mail address registered with your membership. Our relevant team will evaluate and fulfill your request within 7 business days.

If you forget your password, you can click on the "I Forgot My Password" link on the "Member Login" page. After entering the e-mail address of your account, you can request a new password by filling in the security box.

You can place an order without becoming a member. To do this, simply add the products you want to buy from the product pages to your cart and select 'Continue Without Becoming a Member' from the screen that appears in the 'Complete Order' step. You can follow the information about the order you placed without becoming a member from the e-mail address and mobile phone number you shared during the order. We recommend that you place an order as a member in order to access information about your orders.

There are regulations in various laws regarding the use of our customers' personal data. First of all, the principles of protection of personal data have been determined with the KVKK. In addition, the Law on Regulation of Electronic Commerce No. 6563 also includes provisions regarding the protection of personal data. In some cases, penal sanctions have been foreseen for the protection of personal data through the provisions of the Turkish Penal Code No. 5237. On the other hand, data must be collected and used in order to fulfill our obligations arising from the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation.

The data provided by our customers who make transactions through the www.Rueonline.com website or mobile applications are processed by Rueonline in accordance with the consent of our customers and the provisions of the legislation. The www.Rueonline.com website, which belongs to Rueonline, is a site that uses cookies. A cookie is a file consisting mostly of letters and numbers that is stored on the internet browser or hard disk of the device being used and allows the device in question to be identified. In order to provide better service to its visitors and within the framework of its legal obligation, www.Rueonline.com will collect, process, share with third parties and store your browsing information securely, provided that it is not used outside the purposes and scope specified in this Personal Data Protection Statement. www.Rueonline.com stores cookies; log files, empty gif files and/or information collected through third party sources in order to create a summary of your preferences. www.Rueonline.com may track your browsing information and/or usage history on the site in order to provide you with personalized promotions, promotions and marketing offers, to improve the content of the website or mobile application for you and/or to determine your preferences. www.Rueonline.com may match information collected from you on the site through different methods such as information collected online and offline or at different times and may use this information together with information received from other sources such as third parties. www.Rueonline.com uses session cookies and persistent cookies on its mobile application. The session ID cookie expires when you close your browser. The persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies and reject both session cookies and persistent cookies by following the instructions provided in the "help" file of your internet browser or by visiting "www.allaboutcookies.org" or "www.youronlinechoices.eu". If you reject persistent or session cookies, you may continue to use the website or mobile application, but you may not be able to access all the functionality of the website or mobile application, or your access may be limited.

www.Rueonline.com uses cookies to remember your preferences and personalize your use of the website/mobile application. This use includes cookies that save your password and ensure that your website/mobile application session remains open, thus saving you the trouble of entering your password multiple times each time you visit, and cookies that remember and recognize you on subsequent visits to the website/mobile application. www.Rueonline.com uses cookies to determine how you use the website/mobile application, including tracking how you use the website/mobile application, such as where you connect to the website, what content you view on the website/mobile application, and the duration of your visit. Cookies on the www.Rueonline.com website are used for advertising/promotion purposes to provide content and advertisements that are more suitable for you and your interests. In this way, when you use the website or mobile application, it offers you more suitable content, personalized campaigns and products, and does not offer you content or opportunities that you have previously stated you do not want.

www.Rueonline.com website cookies may also be used to activate "advertising technology" in order to present you with advertisements that it thinks may be of interest to you when you visit search engines, the website, mobile application and/or websites where the website advertises. Advertising technology uses information about your previous visits to the website/mobile application and the websites/mobile applications where the website advertises in order to present you with advertisements that are personalised. In presenting these advertisements, a unique third party cookie may be placed in your browser so that the website can recognise you. You can remove persistent cookies and reject both session and persistent cookies by following the instructions provided in the "help" file of your internet browser or by visiting "www.allaboutcookies.org" or "www.youronlinechoices.eu".

Personal data shared with Rueonline is under the supervision and control of Rueonline. Rueonline has assumed responsibility as the data controller to establish the necessary organization and to take and adapt technical measures in order to protect the confidentiality and integrity of information in accordance with the relevant legislation in force. Being aware of our obligation in this regard, we periodically conduct penetration tests in accordance with international and national technical standards on data confidentiality and we would like to inform you that we always update our data processing policies in this context.

The sharing of personal data belonging to our customers with third parties is carried out within the framework of the customers' consent and, as a rule, personal data is not transferred to third parties without the consent of our customers. However, due to our legal obligations and limited to these, personal data is shared with courts and other public institutions. In addition, personal data is transferred to contracted third parties in order to provide the services we undertake and to perform quality control of the services provided. Necessary technical and legal measures are taken to prevent violations of rights during data transfer to third parties. However, Rueonline is not responsible for violations that occur due to the data protection policies of the third party receiving personal data and in the risk area under the responsibility of the third party. Your personal data may be shared with Rueonline shareholders, our direct/indirect domestic/international affiliates, program partner institutions and organizations that we cooperate with in order to carry out our activities, domestic/international persons and organizations from whom we receive data storage services in the cloud environment, domestic/international organizations with which we have agreements regarding sending commercial electronic messages to our customers, the Interbank Card Center, banks with which we have agreements, and various domestic and international agencies, advertising companies and survey companies and other domestic/international third parties and relevant business partners within the scope of various marketing activities in order to provide you with better service and to ensure customer satisfaction.

According to the KVKK, your personal data;
A. . To learn whether it has been processed,
B. . To request information if it has been processed,
C. . To learn the purpose of processing and whether it is used in accordance with its purpose,
D. . To know the third parties to whom it has been transferred domestically / abroad,
E. . To request correction if it has been processed incompletely / incorrectly,
F. . To request deletion / destruction within the framework of the conditions stipulated in Article 7 of the KVKK,
G. . To request notification of the transactions made pursuant to clauses (d) and (e) listed above to the third parties to whom it has been transferred,
H. . To object to the emergence of a result against you due to analysis by exclusively automated systems,
İ. . We would like to remind you that you have the right to request compensation in the event that you suffer damages due to processing in violation of the KVKK

The rights you have under KVKK are the obligations of Rueonline. We would like to inform you that we process your personal data with this awareness and to the extent required by the legislation, that in case of legal changes, we will update this information on our page in accordance with the new legislation, and that you can always easily follow the updates made on this page.

According to Article 4 of the KVKK, Rueonline is obliged to keep your personal data accurate and up-to-date. In this context, in order for Rueonline to fulfill its obligations arising from the current legislation, our customers must share accurate and up-to-date data with Rueonline. If your data changes in any way, we kindly request that you update your data by contacting us through the communication channels specified below.

You can contact us at any time for any questions or comments regarding your personal data via the e-mail address [email protected].